Refund, Privacy and Terms of Service Statements
If you have mistakenly purchased the wrong product Chemcorp will gladly give you a full refund within 7 days of purchase.
Please contact our customer service team via the contact us page for details on how to return the product. Unfortunately, we are unable to offer refunds for any opened products.
The customer is responsible for any shipping charges on returned goods unless the item(s) being returned are as a result of an error on behalf of Chemcorp (www.realtechniques.com.au)
Please contact Customer Service on email via the contact us page to obtain details on how to make a claim for refund.
All claims are individually assessed and all approved returns are credited back to the original credit card / paypal account used to make the purchase. We do not offer product exchanges, only refunds. Therefore, all approved returns are firstly refunded and then a new order is created.
Personally Identifiable Information
Real Techniques will not collect any personally identifiable information about you (that is, your name, address, telephone number or e-mail address) unless you provide it to us voluntarily.
If you do not want your personally identifiable information collected, please do not submit it to us. If you have already submitted this information and would like for us to remove it from our records, please contact us at the Site, listed at the bottom of this Policy. We will use reasonable efforts to delete your information from our existing files.
When you do provide us with personally identifiable information, we may use that information in the following ways, unless stated otherwise: we may store and process that information to better understand your needs and how we can improve our products and services; we may use that information to contact you; to protect our rights or property and we may provide that information to third parties.
Non-Personally Identifiable Information Collected Automatically
In some cases, we may collect information about you that is not personally identifiable. Examples of this type of information include the type of Internet Browser you are using, the type of computer operating system you are using, other web sites visited, and the domain name and/or I.P addresses of the website from which you linked to our Site or advertisement and other non-personal information.
PLEASE NOTE: Under certain circumstances, I.P. addresses and/or domain names may be linked to personally identifiable information, when this information is stored in databases managed by internet registrars or registries.
Information We May Place Automatically On Your Computer's Hard Drive
When you view our Site or advertisements, we may store some information on your computer. This information will be in the form of a "Cookie" or similar file and will help us in many ways. For example, Cookies allow us to tailor the Site or advertisement to better match your interests and preferences. With most Internet Browsers, you can erase Cookies from your computer hard drive, block all Cookies, or receive a warning before a Cookie is stored. Please refer to your Browser instructions or help screen to learn more about these functions.
The privacy principles of this policy are based on respect for international standards of privacy protection, such as the Information Privacy Principles set out in section 14 of the Commonwealth Privacy Act, 1998, and section 6 of the New Zealand Privacy Act 1993 and the Australian Privacy Charter.
Security of Information
Only certain employees have access to the information you provide us. For example, we impose strict rules on our employees who have access either to the databases that store user information or to the servers that host our services. While we cannot guarantee that loss, misuse or alteration to data will not occur we try to prevent such unfortunate occurrences.
Terms of Service
Personal Use of the Real Techniques Site
Your use of the www.Real Techniques.com.au web site (the 'Site') and all information, products and services on the Site are subject to the binding legal terms set forth below and all applicable laws (the Terms). The Site is owned and operated by Chemcorp Pty Ltd trading as Salon Concepts ABN 57 001 992 669. You should be aware that these Terms may be amended from time to time without notice. If you do not agree to any of these Terms, you must exit the Site immediately. You may browse this Site for personal entertainment and information. However, please do not distribute, modify, transmit or revise the contents of this Site without the prior written consent of Chemcorp Pty Ltd. Any unauthorised copying, mirroring, storage or other unauthorised use is absolutely prohibited and will be prosecuted. "You" refers to all individuals and or entities accessing this Site for any reason.
In each document copied, mirrored, downloaded and printed from this Site it must contain the following copyright notice and permission notice: "Copyright © 2010 Chemcorp Pty Ltd. All rights reserved. Protected by the copyright laws of the Commonwealth of Australia and international treaties."
Copyright, trademark and other proprietary notices contained on the Site must not be removed.
No Commercial Use of Real Techniques Site
You may not reproduce, copy, charge any fee for the use of or redistribute for commercial purposes any of the materials or design elements on the Site directly relating to Real Techniques. Commercial use of any of the material relating to Real Techniques is strictly prohibited unless with the express written consent of Chemcorp Pty Ltd.
To the fullest extent permitted by law, Chemcorp Pty Ltd disclaims all warranties, representations and conditions of any kind (express, implied, statutory or otherwise, including but not limited to the warranties of merchantability, durability and fitness for a particular purpose, quality, satisfactory quality, title and non-infringement of proprietary rights) including but not limited to the accuracy or completeness of this Site content or of the content of any website or websites "hot-linked" to this Site and other content (including third party information, products and content) included in or accessible from the Site.
Limitation of Liability
To the fullest extent permitted by law, in no event will Chemcorp Pty Ltd or its related body corporates or affiliates be liable to you (or any third party making claims through you) for any loss or damage whatsoever, including but not limited to any direct, incidental, consequential, indirect, special or punitive damages or damages for loss of use, profits, data or other intangibles, or the cost of procurement of substitute goods or services, unauthorised access to and tampering with your personal information or transmissions arising out of or related to access to or use, inability to use, unauthorised use, performance or non-performance of any content of the Site or the content of any website or websites "hot-linked" to the Site or any computer-related damages due to downloading materials, typographical errors and/or omissions. Chemcorp Pty Ltd do not warrant that this Site will operate error-free or that this Site and its server are free of computer viruses or other harmful mechanisms. If your use of the Site results in the need for servicing or replacing equipment or data, Chemcorp Pty Ltd is not responsible for those costs. The aggregate liability of Chemcorp Pty Ltd for all claims arising from use of this Site either jointly or severally is limited to AUD$100.
The limitations of liability and disclaimers herein shall apply regardless of the form of action, whether in contract, warranty, strict liability, negligence, or other tort and shall survive a fundamental breach or breaches of contract or the failure of the essential purpose of this agreement or of an exclusive remedy.
Indemnity and Release
In accessing this Site, you release Chemcorp Pty Ltd and its related bodies corporate, respective directors, officers, employees, shareholders, agents and consultants (those Indemnified) from any claim relating in any way to your use of this Site and you indemnify those Indemnified from and against all actions, proceedings, claims and demands against any of those Indemnified by a party claiming loss or damage as a result of your acting other than in accordance with these Terms.
Information Submitted to Chemcorp Pty Ltd
Any communication or material you post or transmit on the Site to Chemcorp Pty Ltd over the Internet is, and will be treated as, non-confidential and non-proprietary. By transmitting or posting any communication or material to this Site you agree that Chemcorp Pty Ltd or any of its related bodies corporate may use your communication as material for any purpose, including reproduction, transmission, publication, broadcast, promotional purposes and posting. Furthermore, do not post or transmit any unlawful, threatening, libellous, defamatory, obscene, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offence or violate any law.
From time to time, Chemcorp Pty Ltd may offer and may allow others to offer products and services to you. If you wish to discontinue receiving such offers, please contact Chemcorp Pty Ltd.
Licensed Logo Use Only
All Chemcorp Pty Ltd names, logos and marks appearing in this Site, except as otherwise noted, are trademarks owned or used under license by Chemcorp Pty Ltd or its related bodies corporate in the territories where Chemcorp Pty Ltd markets products bearing such trademarks. The use or misuse of these trademarks or any other content on this Site except as provided in these Terms or in the Site content is strictly prohibited.
Links to Other Sites
The Site contains links to third party websites and web pages. The linked websites are not under the control of Chemcorp Pty Ltd, and Chemcorp Pty Ltd is not responsible for the contents of any linked website or any link contained in a linked website. Chemcorp Pty Ltd is providing links only as a convenience, and the inclusion of a link does not imply endorsement of the linked website by Chemcorp Pty Ltd, The Company or their various subsidiaries, affiliates or joint ventures.
If you participate in any interactive facility you represent and warrant that any information provided by you is not owned by or confidential to, any third party; represent and warrant that your provision of such information will not expose Chemcorp Pty Ltd to any liability, whether civil or criminal; grant to Chemcorp Pty Ltd a perpetual licence to use and disclose any such information provided by you to any person or entity for any purpose; waive any rights you have in relation to any information submitted through an interactive facility in favour of Chemcorp Pty Ltd release and indemnify Chemcorp Pty Ltd from any claim in any way related to the information provided by you.
This agreement shall be governed by and construed in accordance with the laws of New South Wales, Australia without regard to conflict of laws principle and you irrevocably and unconditionally submit to the jurisdiction of the Courts in that State. If any provisions of this agreement are found to be invalid or unenforceable by a Court of law, such invalidity or unenforceability will not affect the remainder of the agreement, which will continue in full force and effect. No waiver of any breach of a term of this agreement by Chemcorp Pty Ltd will constitute a waiver of the rights of Chemcorp Pty Ltd arising from that or any other breach. This agreement supersedes and replaces any prior agreement.
All rights not expressly granted herein are reserved.
Last Updated 19/06/2012